Privacy Policy

Last updated: Mar 8, 2026

This Privacy Policy describes how IMTOS (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.imtosbike.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as described below. The information we collect and use depends on how you interact with us.

We may use the information we collect to:

  • Communicate with you

  • Provide and improve our Services

  • Fulfill your orders

  • Comply with legal obligations

  • Enforce our Terms of Service

  • Protect our business and users

What Personal Information We Collect

The types of personal information we obtain depend on how you interact with our Site and Services.

Information We Collect Directly from You

This may include:

  • Contact details (name, address, phone number, email)

  • Order information (billing address, shipping address, payment confirmation)

  • Account information (username, password, account security information)

  • Customer support communications

Some features of our website may require you to provide personal information. Choosing not to provide such information may prevent you from using certain features.

Information We Collect Automatically

We may automatically collect information about your interaction with our Services using technologies such as cookies, pixels, and analytics tools.

This may include:

  • Device information

  • Browser type

  • IP address

  • Website usage activity

  • Network connection information

Information We Receive from Third Parties

We may obtain information from third-party providers such as:

  • Shopify (our ecommerce platform)

  • Payment processors

  • Analytics providers

  • Advertising partners

These third parties collect information necessary to process payments, fulfill orders, and improve our services.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to:

  • Process payments

  • Fulfill orders

  • Manage customer accounts

  • Arrange shipping and returns

  • Provide customer support

Marketing and Advertising

We may use your personal information to send:

  • Promotional emails

  • Product updates

  • Marketing communications

You can unsubscribe from marketing emails at any time.

For residents of the European Economic Area (EEA), our legal basis for processing data is legitimate interest under GDPR Article 6(1)(f).

Security and Fraud Prevention

We use personal information to detect and prevent fraud, protect our systems, and ensure website security.

Cookies

Like many websites, we use cookies to improve your browsing experience.

Cookies help us:

  • Remember user preferences

  • Analyze website traffic

  • Improve website performance

  • Personalize advertising

You can control cookies through your browser settings.

For more information about Shopify cookies, visit:
https://www.shopify.com/legal/cookies

How We Share Personal Information

We may share personal information with:

  • Payment processors

  • Shipping and logistics providers

  • Analytics providers

  • Marketing partners

  • IT service providers

We only share information necessary to operate our services and fulfill orders.

Third-Party Websites

Our Site may include links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before providing personal information.

Children's Data

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

If a parent or guardian believes that a child has provided us personal information, please contact us and we will delete the information.

Security and Data Retention

We take reasonable measures to protect your personal information. However, no method of transmission over the internet is completely secure.

We retain personal data only as long as necessary to:

  • Provide services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Your Rights

Depending on your location, you may have rights including:

  • Access to your personal data

  • Correction of inaccurate data

  • Deletion of personal data

  • Data portability

  • Restriction of processing

  • Withdrawal of consent

To exercise these rights, please contact us.

We will respond in accordance with applicable privacy laws.

International Data Transfers

Your information may be transferred and processed in countries outside your residence.

Where required, we rely on Standard Contractual Clauses (SCCs) or other lawful transfer mechanisms under GDPR.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Website:
https://www.imtosbike.com

Email:
info@imtosbike.com

Modular Design

Imtos axles feature a modular design with interchangeable threaded heads, allowing riders to adjust both thread pitch and effective length. This flexible system ensures compatibility with most bike frames, making one axle set adaptable to multiple bicycles.

Ultra-Light Structure

IMTOS products feature a next-generation carbon layup structure designed to optimize fiber orientation and structural efficiency.

This innovative layering method allows us to significantly reduce weight while maintaining exceptional strength and durability.

For example, the IMTOS carbon thru axle weighs only 25g, yet it achieves over 1000 kgf tensile strength and more than 20 Nm torque resistance.

This advanced engineering ensures reliable performance while delivering meaningful weight savings for riders who demand the highest performance

Room-Temperature Coating

IMTOS uses an advanced Room-Temperature Coating Technology that eliminates the need for secondary high-temperature curing commonly used in traditional coating processes. By avoiding additional heat exposure, the original structural integrity of the carbon fiber is better preserved.

This process helps maintain the material’s maximum strength and stiffness, while ensuring a clean and durable surface finish without compromising performance.

Thermoplastic Carbon Technology

Thermoplastic composite materials use linear polymer matrices combined with high-strength carbon fibers. The inherent toughness of thermoplastic polymers gives the composite excellent impact resistance and damage tolerance.

Compared with traditional thermoset composites, thermoplastic carbon structures offer superior impact performance and outstanding fatigue resistance, ensuring long-term durability under repeated stress.

Another key advantage is the ability for secondary compression molding. Defective or imperfect parts can be reprocessed through a second pressing process, restoring structural integrity without reducing the mechanical performance of the final product.

This advanced technology allows IMTOS components to achieve high strength, improved reliability, and consistent performance while maintaining lightweight construction.

Recyclable Carbon Technology

IMTOS utilizes advanced thermoplastic carbon composite technology, which enables carbon fiber components to be chemically separated and recycled at the end of their lifecycle.

Through a specialized solvent-based process, thermoplastic resin can be extracted from the carbon fiber structure and purified through filtration, concentration, and extraction, producing high-purity recyclable resin. At the same time, the recovered carbon fibers retain over 90% of their original mechanical performance.

This technology allows the materials to be reprocessed and reused with different resin systems, significantly improving sustainability while maintaining high structural performance.

Compared with traditional thermoset composites, thermoplastic carbon materials provide true recyclability, helping reduce material waste and support more environmentally responsible composite manufacturing.