Warranty Policy

At IMTOS, we are committed to providing riders with high-quality products and a reliable shopping experience. All IMTOS products are covered by a limited warranty against defects in materials and manufacturing workmanship from the date the product is delivered to the customer.

Each product has its own warranty period, which can be found in the “Basic” specifications section on the product page. Please ensure that the warranty period has not expired before submitting a claim.

Replacement Warranty

If your product is found to have a manufacturing defect within the warranty period (starting from the shipping date), and after proper inspection confirms the defect, you are entitled to request a free replacement.

The replacement product will be:

  • The same model and specifications, or

  • A product of equivalent value if the original model is no longer available.

Warranty Exclusions

This warranty does not apply if the product has been:

  • Damaged due to accidents, misuse, abuse, negligence, or other external causes unrelated to manufacturing defects

  • Used outside of the recommended usage specifications

  • Improperly assembled, installed, or maintained by an unauthorized technician

How to Submit a Warranty Claim

To submit a warranty claim, please fill the information as below:

https://www.imtosbike.com/pages/after-sales-service

Providing detailed information will help us process your request faster.

Claim Processing

All warranty claims are typically reviewed within 48 hours.

After reviewing your claim, we will inform you whether the defective product needs to be returned. If a return is required, the return shipping cost will be covered by IMTOS.

Replacement Shipping

If the warranty claim is submitted within 15 days after receiving the product, the shipping cost for the replacement item will be covered by IMTOS.

If the claim is submitted after 15 days, the shipping cost for the replacement product will be the responsibility of the buyer.

If you have any questions regarding warranty coverage, please contact us:

Website: www.imtosbike.com
Email: info@imtosbike.com

Modular Design

Imtos axles feature a modular design with interchangeable threaded heads, allowing riders to adjust both thread pitch and effective length. This flexible system ensures compatibility with most bike frames, making one axle set adaptable to multiple bicycles.

Ultra-Light Structure

IMTOS products feature a next-generation carbon layup structure designed to optimize fiber orientation and structural efficiency.

This innovative layering method allows us to significantly reduce weight while maintaining exceptional strength and durability.

For example, the IMTOS carbon thru axle weighs only 25g, yet it achieves over 1000 kgf tensile strength and more than 20 Nm torque resistance.

This advanced engineering ensures reliable performance while delivering meaningful weight savings for riders who demand the highest performance

Room-Temperature Coating

IMTOS uses an advanced Room-Temperature Coating Technology that eliminates the need for secondary high-temperature curing commonly used in traditional coating processes. By avoiding additional heat exposure, the original structural integrity of the carbon fiber is better preserved.

This process helps maintain the material’s maximum strength and stiffness, while ensuring a clean and durable surface finish without compromising performance.

Thermoplastic Carbon Technology

Thermoplastic composite materials use linear polymer matrices combined with high-strength carbon fibers. The inherent toughness of thermoplastic polymers gives the composite excellent impact resistance and damage tolerance.

Compared with traditional thermoset composites, thermoplastic carbon structures offer superior impact performance and outstanding fatigue resistance, ensuring long-term durability under repeated stress.

Another key advantage is the ability for secondary compression molding. Defective or imperfect parts can be reprocessed through a second pressing process, restoring structural integrity without reducing the mechanical performance of the final product.

This advanced technology allows IMTOS components to achieve high strength, improved reliability, and consistent performance while maintaining lightweight construction.

Recyclable Carbon Technology

IMTOS utilizes advanced thermoplastic carbon composite technology, which enables carbon fiber components to be chemically separated and recycled at the end of their lifecycle.

Through a specialized solvent-based process, thermoplastic resin can be extracted from the carbon fiber structure and purified through filtration, concentration, and extraction, producing high-purity recyclable resin. At the same time, the recovered carbon fibers retain over 90% of their original mechanical performance.

This technology allows the materials to be reprocessed and reused with different resin systems, significantly improving sustainability while maintaining high structural performance.

Compared with traditional thermoset composites, thermoplastic carbon materials provide true recyclability, helping reduce material waste and support more environmentally responsible composite manufacturing.