Shipping Policy

Thank you for shopping with IMTOS. We are committed to delivering your order safely and efficiently.

Order Processing Time

Orders are typically processed within 2–4 business days after payment confirmation if the items are in stock.

For customized or special-order products, additional production time may be required before shipment.

During peak periods such as product launches, promotions, or holidays, order processing may take a few extra days.

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

Shipping Locations

We currently ship to most countries worldwide.

Please note that certain products may be subject to shipping restrictions depending on local regulations or courier limitations.

If your location cannot be shipped to, we will contact you after the order is placed.

Shipping Time

All orders are shipped from our China warehouse.

Estimated delivery times:

Asia: 7–15 business days
Europe: 10–20 business days
North America: 10–20 business days
Other regions: 15–30 business days

Delivery times may vary depending on destination, customs clearance, and local courier services.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees depending on the regulations of your country.

These charges are the responsibility of the buyer and are not included in the product price or shipping cost.

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email.

Please allow 24–48 hours for tracking information to update after shipment.

Lost or Delayed Packages

Once a package is handed over to the shipping carrier, delivery is handled by the courier service.

If your package is significantly delayed or appears lost, please contact us and we will assist you in resolving the issue.

Contact Us

If you have any questions regarding shipping, please contact our support team:

Email: info@imtosbike.com

Modular Design

Imtos axles feature a modular design with interchangeable threaded heads, allowing riders to adjust both thread pitch and effective length. This flexible system ensures compatibility with most bike frames, making one axle set adaptable to multiple bicycles.

Ultra-Light Structure

IMTOS products feature a next-generation carbon layup structure designed to optimize fiber orientation and structural efficiency.

This innovative layering method allows us to significantly reduce weight while maintaining exceptional strength and durability.

For example, the IMTOS carbon thru axle weighs only 25g, yet it achieves over 1000 kgf tensile strength and more than 20 Nm torque resistance.

This advanced engineering ensures reliable performance while delivering meaningful weight savings for riders who demand the highest performance

Room-Temperature Coating

IMTOS uses an advanced Room-Temperature Coating Technology that eliminates the need for secondary high-temperature curing commonly used in traditional coating processes. By avoiding additional heat exposure, the original structural integrity of the carbon fiber is better preserved.

This process helps maintain the material’s maximum strength and stiffness, while ensuring a clean and durable surface finish without compromising performance.

Thermoplastic Carbon Technology

Thermoplastic composite materials use linear polymer matrices combined with high-strength carbon fibers. The inherent toughness of thermoplastic polymers gives the composite excellent impact resistance and damage tolerance.

Compared with traditional thermoset composites, thermoplastic carbon structures offer superior impact performance and outstanding fatigue resistance, ensuring long-term durability under repeated stress.

Another key advantage is the ability for secondary compression molding. Defective or imperfect parts can be reprocessed through a second pressing process, restoring structural integrity without reducing the mechanical performance of the final product.

This advanced technology allows IMTOS components to achieve high strength, improved reliability, and consistent performance while maintaining lightweight construction.

Recyclable Carbon Technology

IMTOS utilizes advanced thermoplastic carbon composite technology, which enables carbon fiber components to be chemically separated and recycled at the end of their lifecycle.

Through a specialized solvent-based process, thermoplastic resin can be extracted from the carbon fiber structure and purified through filtration, concentration, and extraction, producing high-purity recyclable resin. At the same time, the recovered carbon fibers retain over 90% of their original mechanical performance.

This technology allows the materials to be reprocessed and reused with different resin systems, significantly improving sustainability while maintaining high structural performance.