Refund Policy

Our Promise to Our Valued Customers

At IMTOS, we are committed to being your trusted partner by delivering high-quality products at competitive prices, along with the service and convenience you deserve.

If you are not fully satisfied with your purchase, we are here to help you with an exchange, return, or repair.

If you received an item from us that you are not satisfied with, please contact our Customer Service team via email:

Email: info@imtosbike.com

Returns

◆ As long as the product has no man-made damage and remains unused, you may request a refund within 30 days after receiving the product for any reason. However, the return shipping cost will be the responsibility of the customer.

Return for Exchanges (if applicable)

We only replace items if they are defective or damaged.

If you need to exchange an item for the same product, please contact us by email and our support team will assist you.

Email: info@imtosbike.com

◆ Please contact us by email to request the return address before sending any items back.

We cannot process a refund if either of the following situations occurs:

  1. The product is sent to the wrong address, including returning directly to the original shipping location without contacting us first.

  2. The return shipment is sent using Cash on Delivery (COD).

Refunds (if applicable)

Once your returned item is received and inspected, we will send you an email to confirm that we have received it.

We will also notify you whether your refund has been approved or rejected.

If your refund is approved, it will be processed and automatically applied to your original method of payment within 7 business days.

Return Shipping

Customers are responsible for paying the shipping costs for returning items. Shipping costs are non-refundable.

If a refund is issued, the cost of return shipping may be deducted from the refund amount.

If you are returning an item for exchange, the replacement product will be shipped after we receive your returned item. Delivery time for the exchanged item may vary depending on your location.

If you are shipping an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking.

Late or Missing Refunds

If you have not yet received your refund, please follow these steps:

  1. Check your bank account again.

  2. Contact your credit card company, as it may take some time before the refund is officially posted.

  3. Contact your bank. There is often some processing time before refunds are completed.

If you have completed these steps and still have not received your refund, please contact us:

Email: info@imtosbike.com

Modular Design

Imtos axles feature a modular design with interchangeable threaded heads, allowing riders to adjust both thread pitch and effective length. This flexible system ensures compatibility with most bike frames, making one axle set adaptable to multiple bicycles.

Ultra-Light Structure

IMTOS products feature a next-generation carbon layup structure designed to optimize fiber orientation and structural efficiency.

This innovative layering method allows us to significantly reduce weight while maintaining exceptional strength and durability.

For example, the IMTOS carbon thru axle weighs only 25g, yet it achieves over 1000 kgf tensile strength and more than 20 Nm torque resistance.

This advanced engineering ensures reliable performance while delivering meaningful weight savings for riders who demand the highest performance

Room-Temperature Coating

IMTOS uses an advanced Room-Temperature Coating Technology that eliminates the need for secondary high-temperature curing commonly used in traditional coating processes. By avoiding additional heat exposure, the original structural integrity of the carbon fiber is better preserved.

This process helps maintain the material’s maximum strength and stiffness, while ensuring a clean and durable surface finish without compromising performance.

Thermoplastic Carbon Technology

Thermoplastic composite materials use linear polymer matrices combined with high-strength carbon fibers. The inherent toughness of thermoplastic polymers gives the composite excellent impact resistance and damage tolerance.

Compared with traditional thermoset composites, thermoplastic carbon structures offer superior impact performance and outstanding fatigue resistance, ensuring long-term durability under repeated stress.

Another key advantage is the ability for secondary compression molding. Defective or imperfect parts can be reprocessed through a second pressing process, restoring structural integrity without reducing the mechanical performance of the final product.

This advanced technology allows IMTOS components to achieve high strength, improved reliability, and consistent performance while maintaining lightweight construction.

Recyclable Carbon Technology

IMTOS utilizes advanced thermoplastic carbon composite technology, which enables carbon fiber components to be chemically separated and recycled at the end of their lifecycle.

Through a specialized solvent-based process, thermoplastic resin can be extracted from the carbon fiber structure and purified through filtration, concentration, and extraction, producing high-purity recyclable resin. At the same time, the recovered carbon fibers retain over 90% of their original mechanical performance.

This technology allows the materials to be reprocessed and reused with different resin systems, significantly improving sustainability while maintaining high structural performance.

Compared with traditional thermoset composites, thermoplastic carbon materials provide true recyclability, helping reduce material waste and support more environmentally responsible composite manufacturing.